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| | eTraq
| | | | the
world class mail tracker | | | |
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| eTraq
is a web-based Customer Relationship Management (CRM) solution that helps you
track emails exchanged between your organization and your customers. The emphasis
is on optimizing opportunities by building lasting relationships.
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What eTraq Does For You?
eTraq provides an enterprise-wide view of
your customers across the email communication channel. It seamlessly integrates
with your existing email/SMTP server and provides a gateway for your sales, marketing
and service functions with the business world.
eTraq performs the
following tasks: - Provides an integrated communication and customer
information flow between your service, marketing, and sales departments.
- Allows
you to instantly retrieve details about specific customer interactions.
- Allows
instant access to your service, marketing, sales and other functions to the same
data.
- Scales to meet the increasing demands of thousands of users and
millions of customers.
- Allows you to generate qualified leads from the
marketing efforts.Allows you to profile and segment your customer base to deliver
focused promotions and communications.
- Allows you to quickly identify
targeted campaign opportunities, including cross-sell and up-sell opportunities
by analyzing purchasing patterns.
- Allows you to efficiently score leads,
distribute them and follow-up appropriately.
- Keeps track of customer inquiries
received via email and segregate emails that your personnel have attended and
those that are still pending.
- Tracks status of the customer correspondence
in real time
- Notifies the managers about emails that have not been replied
to or inquiries older than a specified time.
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| Advantages
of eTraq:
Completely Server-based Solution
eTraq provides a
single-point setup. It does not require a client installation or other software.
It comes equipped with its own database server and a web server to manage its
database and user interaction. There is no need for any other third party software.
Get Closer to your Customers
In today’s world, retaining
customers is more difficult than getting new ones. eTraq avoids expensive and
routine queries. Information about customers and status of their queries is available
at a click. You can offer better Customer Support and sales co-ordination for
technical problems.
Reduced Marketing costs
Reduces marketing
costs by automating traditional back-office lead management marketing functions,
such as lead qualification, lead distribution, event and seminar registration
and follow-up, collateral management and distribution.
How eTraq
helps in Marketing Campaigns
Leading companies from both B2B and B2C industries
- including financial services, retail, high-tech, communications, transportation
and others can use eTraq to add power and breadth to their marketing efforts.
It offers Real-time operational reporting and batch-mode campaign performance
analysis of the email traffic.
Launching Marketing Campaign
When your company wishes to launch an e-sales promotion, you can send mailers
to a specific group, find out how many persons open the mail and how many respond.
eTraq provides a variety of templates that allow you to quickly launch a mass
marketing campaign. Templates are available for: newsletters, promotions, announcements,
press releases, etc.
Secure your information
Departmental
hierarchy capabilities that ensure request routing, reporting, and information
administration are managed according to your best business practices and organizational
structure, and sensitive information is appropriately protected.
Enhance your customer service and customer support
eTraq turns your company
into a customer driven enterprise. Customers will ‘repeat’ only when
they are attended to promptly and effectively. eTraq helps your customer support
to be better organized, prompt and effective by problem capturing, tracking escalation
and resolution. It allows you to share knowledge and learning’s.
Archive Your Emails And The Communication History
eTraq stores the content
of the emails being exchanged in its repository. This allows you to recover lost
opportunities and also allows you to know details of mails exchanged with a customer
by your employees.
Administer your data effectively
eTraq
allows you to better manage your data by building an email database, collecting
visitors' email addresses, automating list management, etc. | |
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| System Requirements | | Available
Platforms | P-III
and above Processor
256 MB of Physical Ram
50 - 100 MB of free H/Disk
space.
| Version Info | | Current Version -
2.0 Beta |
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Windows NT 4.0 /XP/200x Server
with any Mail Server
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| Awards Earned |  |
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| Customer Feedback | |
| | Hi
There I must say your support is great I only wish other tech companies were half
as good. David Hyde I really appreciate all your help with the Microsoft
fiasco the other day. You always go the extra mile and no matter how it seems,
I greatly appreciate you. Jay Traylor | |
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